Pre-trip consultation, planning and support services

The tools you need for a successful foreign assignment

If you’re looking to take advantage of our pre-trip consultation, planning and support services, you’ve come to the right place. We’re so glad you’ve arrived!

Get started by filling out the contact form below and we’ll have a care management team member reach out to you. And check out our pre-trip planning checklist (below the contact form) for quick pre-trip planning tips and resources

I’d like to speak with a care management team member about pre-trip planning.

Already a member?

Call Member Services using the number on the back of your member ID card to speak to our care management team. Or fill out the contact form below and we’ll reach out to you!

Not enrolled yet, don’t worry.

Our care management team is still here to help you with pre-trip planning. Contact us at AetnaInternationalCaseManagement@aetna.com

Your “Before you travel” checklist

In addition to having a pre-trip planning consultation with our care management team, there’s more you can do to prepare for your travel or move abroad. Here are a few important things you can do to get ready:

Benefit from 24/7 virtual health care access when you’re in the U.S.

Download the Teladoc® app (App Store or Google Play)

Get travel alerts and reports, security advice and crisis support

Go to crisis24horizon.com/Aetna to register for Aetna Security Assistance
Set up and activate your account with plan number: AETNAINTL
Relax, knowing you’ll receive up-to-the minute information plus instant support in a crisis

Get tailored care management guidance to keep you healthy and informed

Fill out the form above and we’ll reach out to you
Consider preparing a list of health needs or questions you have to discuss with your assigned care manager

Get access to your health care coverage and well-being benefits

Register for your secure member website by visiting AetnaInternational.com
Download your digital member ID card
Add your emergency contact information
Read up on all your coverage and well-being benefits
Discover our country-specific destination guides
Search for health care providers worldwide

Enjoy instant mobile access to health care and claims tools on-the-go

Download the Aetna® mobile app that’s right for you
Outside the U.S. use the International Mobile app (App Store or Google Play)
In the U.S. use the Aetna Health^SM app (App Store or Google Play)

Aetna® is a trademark of Aetna Inc. and is protected throughout the world by trademark registrations and treaties.

Aetna does not provide care or guarantee access to health services. Not all health services are covered, and coverage is subject to applicable laws and regulations, including economic and trade sanctions. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a health care professional. See plan documents for a complete description of benefits, exclusions, limitations and conditions of coverage. Information is believed to be accurate as of the production date; however, it is subject to change. For more information, refer to www.aetnainternational.com.