Delivering confidence

Aetna solutions for government and diplomatic clients

Your diplomatic personnel and their families need more than basic health benefits. They need a health care partner that delivers confidence.

Aetna International is one of the industry's largest and most experienced international health benefits providers. As part of CVS Health® and Aetna®, a Fortune 4 company with a 165-year heritage and more than five decades of international experience, we’re a world leader in health and well-being benefits.

As a committed partner to our government and diplomatic clients, we’re helping create a stronger, healthier global community by delivering comprehensive health care benefits and population health management solutions.

Working together

In addition to long-term sustainable costs and health improvement, administration of your plan needs to be simple and account management must be stellar.

As the only U.S.-based health and wellness benefits company with a dedicated account management team for our government and diplomatic clients, our customers view us as an extension of their benefits department…one that understands where and how you live and work.

As a valued customer, you'll receive:

Direct billing and network discounts
Plan performance reporting
Updates on regulatory trends and issues that may impact you
Assistance with billing, eligibility, enrollment, terminations and changes
Fraud identification and remediation
Integrated cost containment and intervention tools

Global network, local expertise

We're everywhere you and your diplomatic personnel need us to be, so we’re able to stay in front of your evolving benefits needs. The knowledge we gain through our local offices and by serving members around the world gives us significant insight into changing global trends, while our comprehensive, global network offers leading regional discounts for affordable care across 165,000+ providers outside the U.S. and 1.4 million providers in the U.S. We also offer one-time direct settlement arrangements if out-of-network care is needed.

Sustainable costs

As your health care partner, our goal is to provide your personnel with the care they need while still giving you the value you demand. We do this by looking at health care costs from every angle - before, during and even after a health event.

Getting out in front - Identify and manage risks and opportunities to help prevent a health event before it ever happens
The right care at the right price - Control costs for you and your personnel when care is what’s needed
Diligence after an episode - Prevent fraud, waste and abuse, and renegotiate high-cost claims and network rates even after a health event has been resolved

Bottom line: We’ve got an effective and affordable health care plan for you and your diplomatic personnel.

Workforce well-being

Our Aetna Well-being program is built right into our plans. From mindfulness training, confidential therapy and counselling led by clinical professionals, to lifestyle support including discounted access to gyms around the world and more, your diplomatic personnel would have access to resources that can help them however and whenever they need them.

Mind - Support for emotional well-being and mental health
Body - Powerful resources to help increase fitness levels and prevent disease
Living abroad - Guidance for making informed decisions while away on assignment
Specially selected offers - Discounts on some of the best health and well-being apps and services

Whether it’s self-guided, online resources or professional, in-person support, Aetna Well-being has options to suit the unique circumstances and needs of your diplomatic personnel.

One-to-one care

Our clinical Care and Response Excellence (CARE) team provides multilingual, one-to-one nurse support whenever it’s needed. Through our International Care Management program, we offer support for:

Acute and chronic conditions
Pre-trip and post-assignment planning
Clinical precertification
Medical devices and prescriptions
Emergency evacuation services
and so much more

Easy access

Helping your personnel get the most from their health care benefits means choosing a partner that makes it easy. That’s why our members can log in to their personal, secure member website or the Aetna Health^SM  app 24/7 to:

Search for care
Manage claims
Get policy information
Find important health information

And, of course, your personnel can also contact us by phone anytime. Our International Member Service Center is available 24/7 to support them with multilingual capabilities.

Our commitment to compliance

The health care and benefits regulatory environment around the globe is complex. And, because employers in the U.S. are required to offer their employees health benefits or be subject to penalties, having a health benefits partner that understands the rules and how to keep you compliant is critical.

Compliance is everyone's job here at Aetna International
We invest to understand our industry’s constantly evolving legal and regulatory requirements so that we can best serve you and your personnel with integrity. Aetna International fosters a culture of compliance, championing integrity by building a business where:

As a valued customer, you’ll receive:

Compliance metrics are as important as financial metrics
Mistakes are minimized and promises are upheld
Compliance measures are part of every employee’s performance evaluation

Resources

English
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French
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Spanish
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Arabic
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Korea
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Aetna solutions for government and diplomatic clients

Find out more about our customized, affordable health and well-being solutions for your diplomatic personnel.

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Aetna^TM is a trademark of Aetna Inc. and is protected throughout the world by trademark registrations and treaties.

Aetna does not provide care or guarantee access to health services. Not all health services are covered, and coverage is subject to applicable laws and regulations, including economic and trade sanctions. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a health care professional. See plan documents for a complete description of benefits, exclusions, limitations and conditions of coverage. Information is believed to be accurate as of the production date; however, it is subject to change. For more information, refer to www.aetnainternational.com.